Refund and Return Policy

At Print-setup, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

• Items must be returned within 14 days of receipt.
• The product must be in its original packaging, unused, and in the same condition that you received it.
• Proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return :

• Opened or used ink cartridges and toners.
• Customized or personalized items.
• Clearance or final sale items.

3. Return Process

To initiate a return, please contact our customer service team at info@print-setup.co.uk with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return your item.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [number] days, and a credit will automatically be applied to your original method of payment.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you need to exchange a defective or damaged item, please contact us at info@print-setup.co.uk . We will arrange for the replacement of the item at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund within [number] days of approval, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@print-setup.co.uk

7. Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please contact us at info@print-setup.co.uk